Terms & Conditions

1. Definitions

1. "Mooch" means Mooch company  also referred to as "we" or "us" in these terms and conditions.
2. "Force Majeure" means any clause affecting the performance by Mooch of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.
3. "Working days" means Monday to Friday, excluding Bank or other Public holidays

2. Orders

1. All contracts of sale made by Mooch shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Mooch is dealing. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
2. All orders are subject to acceptance and to availability of the goods ordered. Mooch is entitled to refuse any order placed by you.
3. You  the customer undertake that:
   • all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct and
   • the credit or debit card you use to make a purchase from us is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

3. Bespoke Items

Bespoke items will be commissioned specially for you. You will receive ( in instances where it is necessary ) a swatch of the fabric in which your piece will be made or a description of your exact requirements. Please sign it and return it to us immediately so we can continue with your order. Should you wish to contact us in order not to delay your item then you may email us your confirmation and follow up by posting the confirmation form to us. You may cancel your order at no cost  before you sign or email your confirmation. Bespoke items will require a deposit or payment up front which will be quoted individually for each order. Bespoke items are non-returnable/non-refundable.

4. Prices

1. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
2. Mooch reserves the right to change prices without prior notice.

5. Delivery, Title and Risk

1. Any time or date stated for delivery is an estimate only. Mooch makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time.
2. If Mooch is unable to deliver the goods within 30 days of the date of order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Mooch in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Mooch after the above date, but before delivery of the goods or notification from Mooch that the goods are ready for delivery.
3. Mooch does not accept liability for shortages or damage to deliveries unless the Customer notifies Mooch of the shortage or damage by phone within 24 hours and  in writing within 3 days of receipt of the delivery.
4. The customer has to accept the goods when they are ready for delivery.
5. Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the Customer.
6. Title in the goods does not pass to the Customer until payment is received in full by Mooch.
7. If the customer cannot accept delivery, Mooch may at its option:
   1. re-arrange delivery provided that Mooch may charge the Customer for the additional delivery costs incurred or
(2) store and insure the goods at the Customer’s expense and risk or
   2. store and insure the goods at the Customer’s expense and risk or
   3. sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.

6. Payment

1. Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the despatch of your goods or provision of service to you.
2. You confirm that the credit/debit card that is being used is yours.
3. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We currently accept Maestro, Delta, Visa, Mastercard  and Solo.

Mooch gift vouchers are valid for six months and can be redeemed on line or in our shop .Use the code on the gift voucher as the promotional code when placing an order and the value of your voucher will be taken off the order total.

No change will be given on gift vouchers and they are not exchangeable for cash.

7. Product Specifications

1. Mooch makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities without prior notice.

8. Trade names and Trade Marks

1. Trade names and marks are not always indications of the actual manufacturer of a particular product.

9. Warranties and Returns

1. Mooch is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below.
2. All goods supplied by Mooch are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. If you purchase goods in the course of your business, all other express or implied terms or warranties relating to the goods are excluded to the fullest extent permitted by law. Subject to this, however, goods are not tested or sold as being fit for any particular use or for use under specific conditions, unless expressly agreed in writing. All services provided by Mooch will be provided with reasonable skill and care and within a reasonable period. If you purchase services in the course of your business, all other express or implied terms or warranties relating to the services are excluded to the fullest extent permitted by law.
3. Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000  Mooch does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
4. In the event that Mooch, at its discretion (unless the Consumer Protection (Distance Selling) Regulations apply), agrees to accept the return for credit of unwanted products, the goods must be returned within the guidelines of the Returns Policy.

10.  Mooch’ Liability

1. Mooch shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, (including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. (“Financial loss” in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Mooch’s liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid.
2. Nothing in this agreement shall limit Mooch’s liability for death or personal injury caused by its negligence.

11. Force Majeure

1. Where, in spite of its reasonable efforts, Mooch is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

12.The Consumer Protection (Distance Selling) Regulations 2000

1. Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Mooch website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”).
2. If the Regulations apply, Customers may cancel goods purchased from Mooch by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at  Mooch, 3 West Street, Buckingham , MK18 1Hl, Bucks or by e-mail to info@mooch.co.uk
3. The notice of cancellation must be delivered within 3 working days of the date of delivery of the goods.
4. The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Mooch, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.
5. The Customer is under a duty to retain possession of the goods whilst awaiting return to Mooch and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

13. Errors and Omissions

1. ooch makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However,  mistakes will occasionally occur. In the case of a manifest error or omission, Mooch will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Mooch’s liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Mooch after the manifest error has been discovered.
2. A ''manifest error', as the term is used in sub-paragraph a) above, means, in relation to an incorrect price, a price quoted in error by Mooch which is more than 10% less than the price that would have been quoted had the mistake not been made.

14. General

1. Nothing in these terms and conditions affects your statutory rights as a consumer
2. If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
3. Any waiver of a breach of this Agreement must be in writing
4. Any variation of this Agreement must be in writing and signed by a duly authorised Mooch official.
5. The headings are for convenience only and shall not affect the interpretation of this Agreement.
6. Any notices given under this Agreement shall be in writing and sent:
   • by first class pre-paid post to the last known address of the party; or
   • by e-mail to the last notified e-mail address of the party
7. The notice shall be deemed served:
   • two working days after posting; or
   • Mooch may at its discretion record telephone transactions for staff training and quality control purposes.
   • after system confirmation of e-mail delivery
8. These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts
9. Mooch may at its discretion record telephone transactions for staff training and quality control purposes.
10. Mooch reserves the right to change or amend these terms and conditions at any time and without prior notice.