Privacy Policy

Data Protection

• Your privacy is very important to us at Mooch and we are committed to treat your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality.
• Mooch is fully compliant with the Data Protection legislation. • Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. • We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis. • We promise not to provide any of your personal data to any outside company for their marketing purposes unless we ask you first
• With a view to understanding our customers better, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you, unless you have indicated that you do not wish us to do so during the registration process.
• You may opt out of the various uses of your personal data any time, even if you have previously given us your consent to use it.

Cookies

‘Cookies’ are small data files which are temporarily stored on your computer hard drive. They enable us to track your current shopping experience, save the contents of your shopping basket and gather valuable marketing information on website usage which allows us to improve our service to you.

• 'Cookies' cannot harm your computer and do not contain any personal or private information
• In order to provide a personalised shopping experience with the highest level of security our website uses a number of ‘ cookies’
• In order to shop with us your computer must be set up to receive cookies
• Some of our carefully selected affiliate partners may also use cookies so that they are able to track sales. If these cookies are not accepted it will not affect the functionality of our website

Phishing

Phishing is the practise of tricking a person into surrendering private information for the purposes of identity theft:

• We will never contact you by e-mail to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone, and will take appropriate steps to confirm your identity.
• If you receive an e-mail claiming to be from Mooch requesting this type of information, please DO NOT RESPOND but let us know and forward us a copy of the email immediately.

Card Security

• Mooch has introduced Verified by Visa and MasterCard SecureCode to give you even more confidence when shopping online.
• These services give you extra protection against unauthorised usage when shopping online.
• All you need to do is set up a private password with your card issuer and during the checkout process you will automatically be asked to provide the password when you make a purchase.
• To register for these services you must first register with the bank or organisation which issued your card.