Delivery & Returns
Delivery
We aim to send your order to you as soon as possible, ideally within 24 hours of receiving it. As you can imagine, this is not always possible so please look out for the delivery message when you place your order. This will tell you how many days it will take to dispatch it.
Delivery Charges
| Delivery | Light weight | Standard weight up to 31.5 Kg | Extra large/extra heavy over 31.5 KG |
| UK Mainland Standard | £3.95 | £4.95 | £10.95 |
| UK Non Mainland Standard | £7.50 | £13.95 | £19.95 |
| UK Non Mainland Express | quoted separately | quoted separately | quoted separately |
| Northern Ireland | £9.95 | £14.95 | £21.95 |
These are our standard delivery charges. A few items fall outside of these charges but you will be advised of those charges as you are placing your order.
Overseas Delivery
We deliver all over the world but the costs vary according to the size of your order and the country to which it will be sent.
Please email us on info@mooch.co.uk to tell us what you would like and where you would like it sent to and we will get back to you with the carriage cost within one working day.
Or call us on 0208 422 4903.
Returns
We hope you’ll love all the things you choose from Mooch. We have extended our returns period over the Christmas period. We will accept returns of goods ordered before 21 December 2011 up until 15 January 2012.
We’ll refund the cost of the goods as soon as we receive them back. All returned goods must be received in the condition they were sent out and unsoiled.
We are unable to accept return of goods made to order.
